We aim to provide high-quality bathroom products and modern toilet systems that meet the expectations of our customers in Dubai. If you are not fully satisfied with your purchase, please review our Refund and Returns Policy below.
Return Eligibility
Products may be returned within 14 days of delivery if they are unused, undamaged, and returned in their original packaging with all included accessories and documentation.
Non-Returnable Items
Installed, used, customized, or damaged products cannot be returned. Clearance items and special-order bathroom products may also be non-refundable unless the item arrives damaged or defective.
Damaged or Defective Products
If your order arrives damaged or defective, please contact our support team within 48 hours of delivery. We may request photos or additional details to process your replacement or refund request.
Refund Process
Approved refunds will be processed using the original payment method. Refund processing times may vary depending on your bank or payment provider.
Return Shipping
Customers may be responsible for return shipping costs unless the return is caused by a damaged, defective, or incorrect item delivered by our company.
Order Cancellations
Orders may be canceled before shipment confirmation. Once an order has been shipped, cancellation may not be possible and standard return conditions will apply.
Exchange Policy
We offer exchanges for eligible products depending on stock availability. Customers can contact our team to arrange product replacement or exchange options.
Contact Us
For return requests, refund assistance, or product support, please contact our customer service team through the contact information available on our website.
